OUR 100% HAPPINESS GUARANTEE

We are so confident that you will be happy with your artwork, that we suggest you try it up on your wall for 2 weeks and if you are not entirely happy, we will be happy to receive it back from you (subject to our standard returns policy).

Every single piece of artwork sold by artsaleroom.com has been inspected thoroughly to ensure that it reaches you in perfect condition. We only believe in using the best materials and always pack each piece of artwork safely to ensure safe transport from us to you.

At artsaleroom.com. every piece of art
is meticulously created.

At artsaleroom.com. every piece of art
is carefully packaged.

At artsaleroom.com. every piece of art
is delivered direct to your home.

Thank you for using artsaleroom.com. We hope you enjoy your experience.

Returns
If, for any reason, you wish to return your purchase, we will refund or exchange artworks that are sent back to us within 18 days - all we ask is that you return artworks in a saleable condition, with the original packaging intact. Although we are not able to refund P&P charges or returns postage, www.artsaleroom.com will never charge to send an exchange item to you. Please note that we advise you to obtain proof of posting (free from your Post Office) as unfortunately we cannot be responsible for returns.

In the event of a refunded return, we require that you return the artwork (in saleable condition) to us with all the original packaging within 18 days (UK), 21 Days (International) of receiving the artwork. Saleable condition means there are no marks on the artwork and it has been returned to us in its original condition. artsaleroom.com will not accept returns for any non-faulty items that have been damaged. Please note, artsaleroom.com cannot refund shipping and/or delivery charges whether they be within the UK or abroad. We ask that all International customers are aware that all international customs duties and sales taxes can not be refunded. All artwork purchased on the artsaleroom.com web site must be returned to our head office at the responsibility of the sender. artsaleroom.com cannot be held responsible for items lost or delayed when being returned.

Exchange
In the event of an exchange, artworks are subject to stock availability and the customer will incur any shipping costs for returning artworks to be exchanged. All exchange enquiries can be made by contacting helpfulpeople@artsaleroom.com with 'EXCHANGE' in your subject heading. Exchanged artworks can only be dispatched after the returned goods have been received.

How to proceed with your return or exchange
Please email us at helpfulpeople@artsaleroom.com to advise that you would like to make a return or exchange. In your subject heading please state whether you are claiming for a RETURN or EXCHANGE. Indicate whether you would like to make a return or exchange and state the desired artworks for exchange. Exchanges will be subject to our stock availability. Securely wrap and package the artwork with a note detailing your request and please send it to our head office address. Please send your return or exchange to: artsaleroom.com, 26 Empire Industrial Estate, Empire Close, Aldridge, West Midlands, WS9 8UQ, United Kingdom. We recommend that you send all artworks insured and/ or registered when sent through the mail as we cannot take responsibility for packages, which we do not ship ourselves.

Receiving a refund
Once your package has been returned to us within the above stated timeframe unless otherwise authorized by the artsaleroom.com head office, we will begin to process your refund request. Each artwork will be checked and once verified your refund will be processed in the original payment format. All undamaged, correctly returned artworks will be credited to the original purchasers credit card including VAT for all EU country customers excluding shipping charges. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from artsaleroom.com. Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you. artsaleroom.com reserves the right to refuse a return or exchange for any artwork sent back in a condition where the artwork has been used or damaged. Only artworks that artsaleroom.com can confirm are in saleable condition will be eligible for a return or exchange, so that they have reached our returns department within the time frame outlined above (unless otherwise organized).

Gift returns
If someone has sent you a gift from artsaleroom.com but it wasn't quite right, then you can return it in exchange for another piece of artwork. In the event of a gift return, we require that you return the new and unused artwork to us with all the original packaging within 18 days (UK), 21 days (International) of receiving the artwork. Please simply get in touch with our head office to organize an online purchase with your credit note. Please be aware that you will be required to pay any difference in cost and any additional shipping charges.

Computer Display Disclaimer
Due to individual computer settings colours shown on screen may vary slightly from actual artworks received.

Trading Address: artsaleroom.com, White House, Gas Street, Birmingham, B1 2JT
Email: helpfulpeople@artsaleroom.com Telephone: (UK) 0121 246 2205 Outside UK: +44 (0)121 246 2205 Fax: +44 (0)121 246 2202

Office Hours: Monday- Saturday 9 AM until 6 PM. This returns policy should be read in conjunction with the artsaleroom.com terms and conditions that are applicable to the sale of all artwork by artsaleroom.com.

Effective 1 November 2008